Refund and Returns Policy
At Doberosso.com, we are committed to ensuring your satisfaction with our Doberman Pinscher puppies. We strive to provide you with healthy, well-cared-for puppies that meet our rigorous breeding standards. However, we understand that there may be occasions when circumstances require a refund or return. Please review our Refund and Returns Policy below to understand our guidelines:
1. Refund Eligibility:
We offer refunds or returns under the following circumstances:
a. Health Issues: If your Doberman Pinscher puppy is found to have a serious health issue within 72 hours of delivery, as confirmed by a licensed veterinarian, we will provide a full refund upon the return of the puppy. Please note that we require a veterinarian’s report to process this request.
b. Breeder’s Error: In the unlikely event of an error on our part, such as delivering the wrong puppy or failing to meet agreed-upon conditions, we will offer a full refund upon return of the puppy.
2. Returns Procedure:
To initiate a return, please follow these steps:
a. Contact Us: Reach out to our customer service team immediately upon discovering the issue. Provide detailed information regarding the problem, along with any supporting documentation from a licensed veterinarian.
b. Return Arrangements: If your request for a return is approved, we will provide you with instructions on safely and securely returning the puppy to us. You will be responsible for all return shipping costs.
3. Refund Process:
Upon receipt of the returned puppy and verification of the issue, we will initiate the refund process. Please allow a reasonable time frame for the refund to be processed, as it may vary depending on the payment method used.
4. Non-Refundable Situations:
Please be aware that we do not offer refunds or returns in the following situations:
a. Change of Mind: We do not accept returns or provide refunds if you have a change of heart or if the puppy does not meet your personal preferences or expectations.
b. Failure to Care: If it is determined that the health issue or problem with the puppy resulted from neglect, mistreatment, or inadequate care on the part of the buyer, a refund or return will not be granted.
5. Additional Information:
a. Shipping Costs: Shipping and transportation costs are non-refundable unless the issue is attributed to our error.
b. Legal Responsibilities: By purchasing a Doberman Pinscher puppy from DoberoRoyalty.com, you agree to adhere to all applicable laws, regulations, and local ordinances governing pet ownership and care. It is your responsibility to provide a safe and loving environment for your new puppy.
c. Communication: Open and timely communication is essential in resolving any issues or concerns related to your puppy. We encourage you to contact us immediately if you encounter any problems or have questions about your puppy’s well-being.
Please note that our Refund and Returns Policy is subject to change, and the terms outlined here at the time of your purchase will apply. If you have any inquiries or require further clarification regarding our policy, please do not hesitate to contact us. We are here to ensure your experience with Doberosso.com is positive and fulfilling.